All over the world, Certificate of Excellence winners, by Tripadvisor.com , are commemorating their success and Hacienda Guachipelin is no exception. Actually this is the fourth year that Guachipelin has been awarded this recognition. Our staff was introduced to costumer service and guest satisfaction by 2 great advisers, Daniel Chavarria and Mauricio Aymerich.
Our way to improve customer satisfaction has not been easy, neither to our advisers nor our staff, but our staffs effort in following the advise of experts and their dedication to this project, has redeemed good fruits. We still have a long way to go, but we permanently monitor what our guests are saying in on their reviews, in order to define areas of improvement.
TripAdvisor has been a great tool for us.
We hope to see you soon at Rincon de la Vieja.
A guest from Canada who handles student groups in Costa Rica for the summer vacation wrote the following review on tripadvisor:
I have stayed at the Hacienda now for the past 3 years. Each time for 3 days with a group of High school students.The Hacienda is a unique blend of a working ranch/ hotel. They have certainly improved the food and hotel to make it more comfortable. The rooms are air conditioned and very comfortable. The personal are very friendly and always willing to assist you in any way possible. Some of the staff do not speak english but I never had any trouble having any question or concern dealt with rapidly and effiecently through the main desk, Now, one has to keep in mind that this a working ranch. So yes, there are some animal noises or smells around the sable area. It is the fact that the Hacienda is a working ranch that makes it so special. The hotel offers a variety of adventure activities that are well worth the price. The Hacienda is ideally located a few kilometers from the national park. I recommend this hotel if you are looking for a unique Costa Rican experience. This is why I come back year after year and all my high students always have a positive experience.
To make your reservation for Hacienda Guachipelin call toll free from USA or Canada to 1-888-730-3840 or write to firstname.lastname@example.org . You can also make your reservation directly on sites like expedia or travelocity . There are great specials for the next 3 months, like $35 per person or the 3rd night free (some restrictions apply).