All over the world, Certificate of Excellence winners, by Tripadvisor.com , are commemorating their success and Hacienda Guachipelin is no exception. Actually this is the fourth year that Guachipelin has been awarded this recognition. Our staff was introduced to costumer service and guest satisfaction by 2 great advisers, Daniel Chavarria and Mauricio Aymerich.
Our way to improve customer satisfaction has not been easy, neither to our advisers nor our staff, but our staffs effort in following the advise of experts and their dedication to this project, has redeemed good fruits. We still have a long way to go, but we permanently monitor what our guests are saying in on their reviews, in order to define areas of improvement.
TripAdvisor has been a great tool for us.
We hope to see you soon at Rincon de la Vieja.